Bad service from Absa Activate

It's a nightmare to try and get hold of Absa Activate. I've got car cover from them which comes with the benefit of tracking. It's been months now that the tracking system is not working and I cannot get hokd of them by phone or even their email. I only receive automated responses with reference numbers but there is no real responses. It's been months that I did not receive driving behaviour benefits because of this. Service is terrible.