1 reviews | Active since Dec 2017
Bad service
I have been insured with Absa indirect for more than 10 year without a claim . I needed to add another car but when you do a call back they don't ever call you back . When you call the service is soo poor when it comes to customer service. I have called 3 times today but their consultants are not helpful in terms of review and transferring the call. You will hold forever . I don't think they prioritise their existing customers
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the inconvenience and concern caused. A dedicated Service Recovery Specialist will carefully review the details of your case and will contact you via telephone or email to provide your case reference number, their direct contact details, and an indication of the expected timeline for feedback and resolution. We remain committed to resolving this matter as quickly and effectively as possible.
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the inconvenience and concern caused. A dedicated Service Recovery Specialist will carefully review the details of your case and will contact you via telephone or email to provide your case reference number, their direct contact details, and an indication of the expected timeline for feedback and resolution. We remain committed to resolving this matter as quickly and effectively as possible.