TS
Teboho S
1 reviews | Active since Oct 2024
26 Oct 2024, 07:10
Bad service
Absa Activate - I am not pleased at all with your service. 1. I was told my car insurance premium will be R1294 but come debit date I get debited R 1620. I make numerous calls to your agents trying to understand why, the last agent I had a chat with was Tumisho who took about 20min trying to uncover, then came back and told me there was a pro rata amount incl. I then ask what pro rata, and for which month. No response. 2. There is R2.05 that is debited on my account almost everyday what for IDK. 3. Just yesterday 25/10/2024 I got debited again R331.57 - I don't even know what is that for.
I am really concerned and not happy at all.
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Absa Insurance Company Limited's replyOfficial
28 Oct 2024, 10:53Dear Teboho Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards,Vanessa CroweGroup Customer Care
Absa Insurance Company Limited's reply28 Oct 2024, 10:53
Official
Dear Teboho Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards,Vanessa CroweGroup Customer Care