Bad service

I just find out that I’ve been paying for false insurance with you the agent that signed me up he stated that I once claim for my car whilst this is my first car and first insurance. I. Called your call centre today the guy said he will call me back because there’s a ring coming from my phone he said can I call you back now now till now no phone call I want this insurance be reviewed because I can’t be charged for something I don’t even know