Bad service, dealership and insurance company working together they take money from clients for no service.

I am starting to think that the insurance companies are working with the panel beaters to ***** clients/people and take their money they been working for so long. I send in my car for a front fender repair and bumper that was damage due to a accedent. What i got back is a car thats seats are dirty, paint missing from my car that on confirmed with the dealer on photos i saw the paint was still on the car, found a lighter in my car for a person who doesn't even smoke and drives by himself each day is quite strange and petrol that was used for a car that stood still for three weeks, quite strange right. I phoned the insurance company to log a complaint and no i am being ignored. Its been more then a month now. I paid access to get my car from the dealer that Idirect insurance told me to go to. The only conclution i can get to is that this is another insurance company working with the repair centers to ***** people out of their money. I phone and get ignored and spoke to the dealers ship and get ignored. This means that this is then a **** as well. The nice part on top of all this is, i haven't even get the parts still needing for my bumper to. So i paid for suff i haven't even received and only received the worse service ever and lost money.

I would recommend no one take out this insurance at all. If any one knows how i can get my access money back so i can send my car for a diagnostic and a good clean to get my car like it was before i took it in and to replace my fuel missing and to get my parts owe to please, please let me know. If someone can tell me which legal action can be taken to, would be highly appreciated.

So if this review is read and you look below on all the bad services comes from this company, you can then see its not a good idea at all to go for this insurance. One more thing, i have the full comprehensive insurance and still get treated like this, so this makes you think what you really are paying for right. You will loose allot of money going this way.