Bad Service

My mother Made A claim on the 5th of June at Absa HOC about leaking pipes . ABsa sent Plumbers and the Guy Just took photos and told us to Close the water from the Main valve and Left .. 8 June Absa Sent an Email with Claim no. *** And told Us they are Waiting For the Plumbers Report ,I phoned the Plumbers they Said they sent the report already . 12 June I phoned ABSA HOC I was told we Said were Going to use Private plumbers I was so Suprised and Confused I Asked them about the plumbers they Sent Then They Said I must hold the line I waited for 10minutes .. 15 June I phoned Absa Again To Check on the pending Claim Vuyo from Absa told me That we Said we will use Private Plumbers I told him No we are waiting for Absa then He Said he will send Plumbers .. 17 June I phoned again Joseph Told me the Same Story and they will Send Plumbers ..18 June I phone Spoke to Funani/Funisa She told me she will Send plumbers within 2 hours 6 hours Passed I phoned Again Nomfundo From Absa promised to make the Claim Urgent and We are Still waiting Its 2 weeks now And My mother Has been paying Absa Home owners since 1987