rF
rochelle F
1 reviews | Active since Dec 2016
27 Nov 2024, 11:36
BAD SERVICE
I HAVE BEEN TRYING FOR 2 DAYS TO REVIEW MY POLICY AND I HAVE SPENT ALMOST AN HOUR ON THE PHONE LISTEING TO MUSIC AND NO ONE ANSWERS...THIS MORNING I CALLED AND SPOK TO QUEEN WHO HAD SOME SYSTEM ISSUE AND HAS YET TO RETURN MY CALL....WHAT KIND OF SERVICE IS THIS!!!!!!
Helpful (0)
Replies (3)0
Replies (3)
Absa Insurance Company Limited's replyOfficial
27 Nov 2024, 12:11Dear Rochelle
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email.
The reference number for your complaint is C-***3.
Regards
Pravesh Bejay
Customer Value Management
Absa Insurance Company Limited's reply27 Nov 2024, 12:11
Official
Dear Rochelle
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email.
The reference number for your complaint is C-***3.
Regards
Pravesh Bejay
Customer Value Management
rF
rochelle F's updateReviewer Update
27 Nov 2024, 12:42Thank you for your email. Sad that these are lengths one has to go to get something simple resolved
rF
rochelle F's update27 Nov 2024, 12:42
Reviewer Update
Thank you for your email. Sad that these are lengths one has to go to get something simple resolved
Absa Insurance Company Limited's replyOfficial
27 Nov 2024, 12:57Dear Rochelle
Your feedback has been noted, and the matter has been escalated to senior management.
Regards
Your feedback has been noted, and the matter has been escalated to senior management.
Regards
Pravesh Bejay
Customer Value Management
Absa Insurance Company Limited's reply27 Nov 2024, 12:57
Official
Dear Rochelle
Your feedback has been noted, and the matter has been escalated to senior management.
Regards
Your feedback has been noted, and the matter has been escalated to senior management.
Regards
Pravesh Bejay
Customer Value Management