Bad service

I am not happy with the service I am getting from Absa Idirect, It is appalling. I got into an accident on the 25th of October 2020. I registered a claim on the 26th of October (morning). On the 27th I received a call from the assessor to inform me that the car is written off. To date nothing is coming forth. The most disturbing thing is I was asked to go and investigate and get the details of the person I got into an accident with, after doing all that they then said it would be finalized on Friday (initial finalization day I was given was Wednesday, 4th of November). I called again this morning and I was AGAIN told that they are finalizing and to get the agreement letter it would take 48hours... What kind of service is this?

Claim Number: ***