Bad service by Absa idirect insurance

I filed a claim ( ********** 9*004*001) with Absa idirect insurance on the 6th of November 2018, I was told that it takes 10 working to finalize a claim and that an assessor will contact me within 48 hours.

I did everything that was asked by the insurance, took the car to AutoMagic Selby on the 7th of November for assessment, then they called again on the 9th of November for me to take the car to Audi Braamfontein for another assessment, forwarded the report from Audi on the 14th of November. Today is the 12th working day since i filed and my claim is still not finalized, and I did everything that was asked, I even emailed them yesterday, 21 November, to ask if there is something that is still outstanding concerning the claim, I am still waiting for a reply.

I am not happy with how my claim is dragging on. I have been with other insurance companies previously and i did not wait this long for a claim to be finalized.