Bad service and inconvenience

My name is Sarah Lindiwe Mahlangu and I submitted a motor claim with Absa idirect the first week of December and to this date nothing has been done on my vehicle and it’s very inconvenience for me and again I rented a car with Avis and now they want it back while my car is not even fixed. The service is bad as I never received any communication from the insurance until On the 9/1/26 where I had to call them because the panel beaters contacted me. My contact details are ***