Bad Service and incompetency

********** service from Moipone Letseleha. An application for solar finance that started on the 7th of March 2026 is still on going. I don't know if it's incompetence or she really doesn't care about her job. I have been doing a back and forth with her for information that she could easily provide with just one email or a simple phone call. 1st she could not open the documents I sent, which I understood and resent them. Then she said they were incomplete; I resent them again and then she took over 3 weeks to get back to me. Now today she comes back with another story.

I honestly do not understand what the issue is. I have been a good paying client to Absa and paid my bond on time never missed a single payment and even paid extra.

I'm honestly disappointed with the level of service I am getting. I will definitely be moving all my things to another bank.