Bad service and bullying tactics

I'm writing this with great frustration and dissappointment at how Absa idirect has managed my policy. I changed bank details mid October 2019 and i paid my car and home contents insurance through EFT on 31/10/2019; 24/11/2019; 26/12/2019. On the 3rd of January 2020 I got a letter saying the policy had lapsed due to non-payment. I sent and email the same day after hours and made a call on monday the 6th of January inquiring. I spoke to Ntokozo and sent him proof of payments for all those months and the policy was reactivated. On the 25th of January 2020 a debit of double my premium was made against my account and i disputed it, thereafter sent an email on the 26th Jan to Ntokozo and absa's finance email address enquiring why a double deduction was made. No one bothered to respond. On the 28th of Jan i processed yet another EFT for R1181 and sent proof of payment, still no one bothered to respond. This morning (29/01/2020) i received an sms saying the policy has been cancelled due to non-payment.

This behaviour is appaling and it's utter bullying on Absa's part. There's absolutely no reason to cancel the policy when i have paid, with no single month missed and submitted proof thereof.

I've just made a phone call and spoke to Cassandra who has advised that the matter has been escalated to senior managers but i won't shocked if no one bothers to contact me.

I'm hoping this will receive their urgent attention.