Bad service

4 October 2021 called Absa idirect home insurance to get a plumber as I had a leaking tab pipe. They assigned a plumber from the sms I received from them under emergency call out. Called their plumber to find out what time he will come, he told it will be around 6pm. How am I supposed to buy any required material after 6 and that time I called him was before 4pm. Advised him to come first thing in the morning, he agreed. Today at 17:00 still no plumber. Called idirect from 11:00 to inquire what is happening as their plumber has gone awol and no one from idirect following up on the call. I asked to speak to their manager as usual they are busy. At 16:10 spoke to Rhoda (manager) promised to get a plumber before 5pm. It’s my first time claiming for over a year been paying gracefully but ask a plumber and it’s mission impossible 😡😡😡can’t wait to move to better and professional insurance who takes their clients seriously. Will send water bill as well to them hopefully they will pay it 😡