Bad SERVICE - ABSA Idirect

I am writing to express my dissatisfaction from ABSA iDirect. Despite multiple attempts to contact your customer service team on the numbers ***and ***, my calls have gone unanswered. This lack of response is extremely frustrating and reflects poorly on the level of service provided by ABSA iDirect.

As a customer, I expect prompt and efficient service, especially when it comes to addressing my concerns and queries. The inability to reach your customer service team has caused me significant inconvenience and disappointment.

I have yet to receive my payback. Please refer to the previous history submitted in 2022. I had hoped that your processes would have been updated to prevent future issues. It is disappointing not only that the payback for 2024 has not been processed, but also that it is impossible to reach anyone in your business.