SS
SHEREEN S
1 reviews | Active since Jul 2021
28 Oct 2021, 08:36
BAD SERVICE ABSA
I AM SO UPSET A WEEK AGO I WENT TO ABSA TO ASK THEM FOR A 3 MONTH BREAK AND THEY REFUSE. I NEVER SKIP MY MONTHLY PREMIUM. MY PAYMENT GO OFF VIA DEBIT ORDER SO ON THE 25TH THERE WAS A EXTRA R1037 DEDUCTED FROM MY ACCOUNT. I PHONED ABSA AND WAS INFORMED THAT THE MONEY IS FOR CAR INSURANCE. I AM ALREADY COVERED WITH MIWAY WHO GIVE THEM PERMISSION TO DEDUCT THAT MONEY FROM MY ACCOUNT. I AM STILL WAITING FOR MY REFUND. THERE IS OTHER ACCOUNTS I NEED TO PAY. I WILL NEVER MAKE USE OF ABSA AGAIN. CAN I TAKE ACTION AGAINST. MY CONTACT IS ***
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Absa Insurance Company Limited's replyOfficial
28 Oct 2021, 12:21 Dear SHEREEN LUZETT SOUTHON Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***7. Kind regards, Rezona Louw Group Customer Care
Absa Insurance Company Limited's reply28 Oct 2021, 12:21
Official
Dear SHEREEN LUZETT SOUTHON Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***7. Kind regards, Rezona Louw Group Customer Care