M
Matome
1 reviews | Active since Nov 2023
20 Aug 2024, 07:47
Bad service (absa activate)
To this day my car is still at a storage yet i was adviced that the panel beater assigned will pick the car up on friday on the other hand i have to call in to get an update on my car absa activate is this how you treat your clients or is it only me ?
Helpful (0)
Replies (4)0
Replies (4)
Absa Insurance Company Limited's replyOfficial
20 Aug 2024, 08:32Dear Matome Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***1. Kind regards, Group Customer Care Rezona Louw
Best regards,
Absa Insurance Company Limited's reply20 Aug 2024, 08:32
Official
Dear Matome Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***1. Kind regards, Group Customer Care Rezona Louw
Best regards,
Absa Insurance Company Limited's replyOfficial
20 Aug 2024, 09:37Dear Matome Reference case C-***1 will be linked to case C-***3 already being dealt with.
I have received your email and the matter is being escalated. Kind regards, Group Customer Care Vanessa Crowe
I have received your email and the matter is being escalated. Kind regards, Group Customer Care Vanessa Crowe
Best regards,
Absa Insurance Company Limited's reply20 Aug 2024, 09:37
Official
Dear Matome Reference case C-***1 will be linked to case C-***3 already being dealt with.
I have received your email and the matter is being escalated. Kind regards, Group Customer Care Vanessa Crowe
I have received your email and the matter is being escalated. Kind regards, Group Customer Care Vanessa Crowe
Best regards,
M
Matome's updateReviewer Update
20 Aug 2024, 13:59Thank you very much (shane Devies) vehicle assesor for the call and update ,for also making sure u let me know when is my car going to be towed to the pannel beater
M
Matome's update20 Aug 2024, 13:59
Reviewer Update
Thank you very much (shane Devies) vehicle assesor for the call and update ,for also making sure u let me know when is my car going to be towed to the pannel beater
Absa Insurance Company Limited's replyOfficial
20 Aug 2024, 15:02Dear Matome Regarding case C-***3
It is with pleasure to be of assistance.
Kind regards, Group Customer Care Vanessa Crowe
It is with pleasure to be of assistance.
Kind regards, Group Customer Care Vanessa Crowe
Best regards,
Absa Insurance Company Limited's reply20 Aug 2024, 15:02
Official
Dear Matome Regarding case C-***3
It is with pleasure to be of assistance.
Kind regards, Group Customer Care Vanessa Crowe
It is with pleasure to be of assistance.
Kind regards, Group Customer Care Vanessa Crowe
Best regards,