Bad service

Disappointed regarding Absa I direct logged an incident on the 04 October 2024 Ref number *** for a broken microwave , the assessment was done on 7th and that they were silent I had to follow up all the time holding for 19 minutes before they answer foe their agents to hang up pretending as if they can't hear ( Thami) his name, fast forward I called again on Tuesday only to be told that they are waiting for final report from the assessor the report was done, after many phone calls to Absa today I was finally told that my claim was rejected, they was given excuses what is funny was I was not told what was the assessors recommendation.