Bad service

I reached out to Absa Insurance on Friday, 18th October 2024, to reinstate my car insurance policy. The agent assured me that I would receive a callback, but no one contacted me. I followed up via email at ***ca and received a reference number (C-***1). However, even after a week, there has been no response.

Today, 25th October, I called again and spoke to Boitumelo at 09:30. She promised I would receive a call shortly, yet four hours later, I am still waiting.

This lack of follow-up and accountability is extremely disappointing. I rely on timely insurance services, and Absa’s failure to respond is unacceptable. I hope this complaint will prompt immediate action to resolve my case.