BAD SERVICE

on the 30/12/2024 I log a claim (case number ***) about an accident that happened with my car. My car is insured with Absa Activate Insurance. Everything was processed. on the 10/01/2025 I received a call from Sello Mkhize telling me that the claim was approved, and they will take the car to Global Autobody. On the 13/01/2025 I received a WhatsApp from Global informing me that the car is with them, and they will update me with everything. On the 14/01/2025 I received a call from Global Autobody telling me my insurance only approved the back of the car not Infront of the car. I call my insurance they told me I must open another car for the front of the car, which I asked them why 2 claim in 1 car and the accident was done at the same day. Sello Mkhize open the 2nd case number *** and told me I must pay 2 access fees, I was shocked to hear this and didn't understand why, but he said I must pay 2 access fees. I call action line lay a complain about 2 access fees (case number C-***7). On the 27/01/2025 I received a call from Mbalizethu Ngoobo informing me that the second excess fee will be waived. On 12/02/2025 I receive a call from Global Autobody they're still waiting for my insurance to give them the second authorization. i was shocked to hear this after a month they still didn't gave them an authorization. Immediately I contacted Mbali Ngobese from claim department she is telling me that the authorisation will be sent once the claim is finalized. How can she tell me today, the claim that I did on the 30/12/2024 I must still wait again.

I am a staff member; I am so disappointed of how the treatment I am getting from my company. I always hearing client complain about this insurance today I can attest. The only thing I want is my car and go look for another insurance. I am that person, if am not happy with the service I move to other place where i will get service.