YM
Yvonne M
1 reviews | Active since Dec 2020
13 Aug 2024, 11:42
Bad service
Bad experience. I requested my policy to be cancelled since last month but it hasn’t been cancelled . I phoned many times until finally getting through to someone called Celokuhle Cebisile Sithole she tried to convince not to cancel and when she realize that she is not winning she hang up on me and never called back . I phoned back with no luck.
Helpful (0)
Replies (1)0
Replies (1)
Absa Insurance Company Limited's replyOfficial
13 Aug 2024, 14:24Dear Yvonne Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards,Vanessa CroweGroup Customer Care
Absa Insurance Company Limited's reply13 Aug 2024, 14:24
Official
Dear Yvonne Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards,Vanessa CroweGroup Customer Care