BAD SERVICE

We experienced a severe hailstorm on Saturday, 2 January 2025, at approximately 16:00. As a result, the ceilings in the TV room, two bedrooms, and the main bedroom were damaged. The ceiling in the TV room is currently in the process of collapsing.

In addition, several windows were shattered, and the fascia board at our braai room was broken and has fallen off.

I registered an insurance claim at 08:15 on Monday, 5 January 2025. To date, no one has contacted me to arrange for an assessor to inspect the damage. I have made numerous phone calls, but each time I am placed on hold for extended periods with only music playing and no assistance provided. I have also sent multiple emails, none of which have received a response.

We are currently experiencing daily rainfall, which is causing further damage. If the ceiling collapses completely, my furniture will also be damaged, significantly increasing the claim amount.

I am extremely concerned about the lack of response and the delay in assistance. If it takes this long just to have someone contact me regarding the claim, I am worried about how long it will take before repairs can actually begin. The situation is urgent and worsening by the day.

I respectfully request immediate assistance and urgent feedback regarding when an assessor will be appointed.