Bad Service

Not pleased with the poor service I received from Sifiso Sihlongonyane from Absa life Insurance. I called the call centre on 22/06/2021 to ask for my policy documents to be sent to me via e-mail so that I can submit to my attorneys. To which I had an appointment yesterday. The policy was not sent on 22/06/2021 as promised and I reached out again on 23/06/2021 at 08:07, same promise was made with an e-mail I received at 08:09 and never materialized. I sent another e-mail at 12:33 to check if there was any progress regarding my request and there hasn't been any correspondence from Sifiso since my last communication.

Today I phoned again and only to be met by another clueless and rude consultant and I then asked to speak to her Line Manager. I was eventually transferred to a nice lady by the name of Yvette Ryland who managed to solution my request in less than 20min(5 STARS), something that Sifiso could not do in 3 full days. Only today I'm starting to receive e-mails that he's escalating. The lack of professionalism and urgency from Sifiso is out of this world. The employee right here is painting the Absa Branch with a wrong brush and clearly does not value customer service.