Bad Service

I registered a claim with ABSA Homeowners Insurance on Tuesday & had the water leak which caused substantial damage repaired to at least have water. Ever since I have been trying to get hold of ABSA Insurance without any success. Phone calls is just not answered, holding on for as long as 40 minutes. There is no reply on my e mails. What type of organization treat their customers with this type of contempt? How must I sort out my claim if they are not contactable. The day when the insurance department is not viable anymore do not start to jump up and down and wonder why. Just for matter of interest, this is not the first time I get this type of service from ABSA.