Bad service

I am currently having an issue with my vehicle claim, my car has been at the panel beaters for quite a long period, and they haven't even started working on it.

The biggest concern is that the rental car I am currently dependent on needs to be taken back to Avis on Wednesday as the 30 days will be done.

Your agent has informed me that the rental car cannot be extended however I need it to be extended as it’s the only means of transport I must travel to work and get my daughter to school.

I strongly believe that this is something out of my control and is in your control as the claim took forever and as I keep on calling asking how far the car is, I was not getting proper feedback.

How does my car stay with the panel beater for over 15 days and Absa is not bothered or even thinking of moving my car to another panel beater that might have parts? Now Absa is telling me that it is not their fault, which I understand, but we need to produce a solution that will not inconvenience me.

Now I just received a call from the Panel beater because I called Absa idirect and complained again and now I am being told that the parts are now available, and the supplier will only get them on Wednesday and then Pride Auto Body has decided to work on public holiday and close the Friday which means the supplier cannot deliver the parts on Friday. This adds more days of me not having a car and all I get from Pride Auto Body is “I’m sorry, we will only receive the parts on Monday and then possibly start the work on Tuesday”.

My question still stands, why do I need to be inconvenienced so much and not be able to continue with my normal life?