Bad service

Good day my name is MJ Serobanyane I called Absa Homeloan Insurance concerning the leaking pipe in my yard .It was around past nine in the morning not sure of the exact time but around past nine or to ten ,I was given claim number.I called again around 13h42 in the afternoon I related my story again with no luck as I write this is around 17h20 still no luck no one contacted me .