TM
Tidima M

1 reviews | Active since Aug 2019

06 Feb 2026, 12:12

Bad Service.

bad service from Refilwe Matlotleng and Adrie and very useless. Refilwe does not respond nor acknowledges to my emails unless i complain about her. on the 02-02-2026 i spoke Andrie that the money quoted by the service prover was ridiculous. As a result i proposed to use my own service provider so that i wont be able to pay additional amount. he assured me that he will send an email to their service provider to check if they have already purchased the new camera. And he will call me for feedback. Guess what 4 days the gentleman hasn't bothered himself. Absa is giving me the run around with a mere camera that cost R2400, what about if i was claiming for a car or something else

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Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply06 Feb 2026, 15:00
Official
Dear Tidima Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***0 Kind regards,Group Customer CareVanessa Crowe