Bad service

On the 22 July 2024 i received an email from Absa idirect with the attachments for the proposed changes to my policy starting from the 1st September 2024. I tried to call Absa i direct with no luck as their phones are always busy with no option to be phoned back. I sent them emails on different days telling them i'm not happy with the proposed changes, i even copied their complaints dept. To date, absa i direct has not contacted me, mind you september is in 2 weeks. I have been with them for over 7 years now but it looks like absa idirect does not need my money any more and m ready to cancel my policy with immediate effect because they can't force me to accept such changes, otherwise they will have to talk to Ombudsman for insurance.