JP
Jason P
1 reviews | Active since Apr 2020
31 May 2021, 11:17
Bad service
Good day I have been trying to cancel my I direct policy for about 4 days now without success. A person just never seem to get through to the cancelation department. You are put on hold for 15min at a time which I just feel is very unprofessional. You get through to the new business department with ease but canceling seems to be a mission. Feebback would be appreciated
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Absa Insurance Company Limited's replyOfficial
31 May 2021, 15:46Dear Jason,
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours.
I look forward to being of service to you.
Vanessa Crowe
Absa Insurance Company Limited's reply31 May 2021, 15:46
Official
Dear Jason,
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours.
I look forward to being of service to you.
Vanessa Crowe