bad service

<p>I had an incident where my car sunroof was damaged,knowing that the car is insured with IDIRECT INSURANCE i reported to them and they responded within a day but with wrong order instead of sunroof they say i told them its windscreen.okay then conducted them again to my suprise they say im not covered on sunroof but on my inspection paper when joining the insurance its stated the car does have sunroof cna you please assist on this matter</p>