BAD or no service

ABSA Home Owners insurance has most likely decided to close shop or all on leave as the response times are shockingly slow or non-existent. I've logged two claims. 1st claim no response besides a wrong claim logged against my policy that caused my claim to disappear. a 2nd claim logged and after many attempts logging it via email and the app, I got some response. After the assessment was made I am still awaiting and nearly a week later it's still silence. The fact that it is an urgent repair does not seem to matter at all, i.e. a broken toilet!!! A call centre call is also no fun i.e. being cut off after a lengthy waits, etc! I get sms's when logging a claim, saying they'll respond with a few days - it just does not happen at all, let alone a few days!! I really regret having the home owners insurance with ABSA!!!