JN
James N

1 reviews | Active since Mar 2024

13 Dec 2024, 10:36

Bad machines eating

Title Frustrating Experience with Absa Bank

I recently had a terrible experience with Absa Bank that I feel compelled to share. Over the past few weeks, I encountered multiple issues with their ATMs, which consistently failed to function properly. On several occasions, I inserted my card only to have the machine freeze or eat my money without dispensing cash. Each time, I found myself in an incredibly frustrating situation, trying to resolve the issue.

To make matters worse, the customer service I received was far from satisfactory. When I reached out for help, it was difficult to get a timely response, and when I did, the representatives were unhelpful and seemed disinterested in resolving my concerns. It felt like my complaints were falling on deaf ears.

Overall, my experiences with Absa Bank have left me feeling disappointed and frustrated. If you're considering banking with them, I suggest you think twice. The combination of faulty machines and poor customer service is not worth the hassle.

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Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply13 Dec 2024, 15:56
Official
Dear James  Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***5. Kind regards,Group Customer CareVanessa Crowe 

Best regards,