TK
Thato K
1 reviews | Active since Dec 2020
06 Dec 2024, 16:58
Bad insure Company . ABSA idirect
Bad experience, I lost my phone 3 weeks ago and Andrew sent me an email having a list of the required documents which I sent within 24 hours . No update from their side , when you try and call them it takes almost two hours to reach to one of their consultants who insisted that I talk without even listening to myself and she suspects that I might’ve insured a phone which could’ve been lost. Do not try these ones.
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Absa Insurance Company Limited's replyOfficial
09 Dec 2024, 09:07Dear Thato Kunutu Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***1. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply09 Dec 2024, 09:07
Official
Dear Thato Kunutu Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***1. Kind regards,Group Customer CareRezona Louw