NZ
Nkosinathi Z
1 reviews | Active since Jul 2022
07 Jul 2022, 22:03
BAD INSURANCE. GO FOR ORIGINALS OR COMPANIES THAT HAVE BEEN IN THE BUSINESS LONGER RATHER.
Very bad service. Open claim since the 11th of March 2022 and till today I still do not have my car back. According to the policy agreement with the insurer, should there be a part required for the car and needs to be shipped into the country, the insurer should facilitate this process and they have failed to honor their part in the policy agreement.
The insurer also failed to communicate with me the progress of my claim during this whole 4-month period that I have been without a car.
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Absa Insurance Company Limited's replyOfficial
08 Jul 2022, 09:59Dear Nkosinathi Zitha
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***4.
Kind regards,
Group Customer Care
Rezona Louw
Absa Insurance Company Limited's reply08 Jul 2022, 09:59
Official
Dear Nkosinathi Zitha
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***4.
Kind regards,
Group Customer Care
Rezona Louw