BAD INSURANCE COMPANY

My experience with ABSA iDirect Insurance has been extremely disappointing. In my opinion, the level of customer service is unacceptable. Emails go unanswered, calls are not responded to, and customers are left waiting on hold for more than 20 minutes without assistance.

When people pay for insurance, they expect support, communication, and efficiency, especially when they need help. Instead, my experience has been frustration, delays, and a lack of accountability.

Based on my personal experience, I would not recommend ABSA iDirect Insurance to others. Customer service should be a priority, and in my view, serious improvements are needed.