Bad experience with Absa insurance

We had a home loan/ bond with Absa and sold the property mid 2024- the bond was paid off in full. November 2024 I saw that the insurance premium on the bond was still going off my bank account. I went to the Absa branch in Woodlands mall and cancelled the debit order- documentation in the form of 'Stop Payment Instruction' was given to me by the bank. December 2024 the debit order again went off my account in spite of having stopped it at the bank. January 2025 it went off again but luckily bounced. I just wonder whether they will reimburse me for the December debit order that went off my account in spite of having cancelled it?