Bad Experience.

My car was damaged on the road, I phoned my insurance company that I trusted with my hard earned money, which I have been paying my premiums are up to date. The car was towed to the nearest storage , accessed and the damage was quoted. The validation was done and only to find out the claim will be declined due to incorrect information provided. my argument was the incident did happen and the towing was done. Precautionary measures were taken as the incident happen in the late hours . The damage did not even come to the value of 100 thousand rand, no third party was involved. I believe Absa Idirect did not practice what they are preaching: bringing possibilities to the life's of their client, doing more so their clients can, doing beyond and above for their clients., my problem was not solved, they did not act with speed and they did not have empathy. The outcome of my claim was not a meaningful experience. I don't think I will be able to refer anyone or advice anyone to join ABSA IDIRECT insurance company. Now I am stuck with a car that I am still paying the premiums. when I took the insurance I believed their promises , not knowing it was just an empty promise. Maybe they can prove me wrong and reconsider my claim, practice what they preach. The validator even told me straight in my eyes that I will have to fix it from my pocket. why do I have insurance.