Bad experience

Im not happy with Absa idirect,in the way they are handling my claim this time around,i was involved in an accident in july to date my car is not fixed,i took my car for assesment,still no one is calling me,i have to follow up with them,someone clearly not doing her job,my first claim was so smooth and i commend that person,but second time around its just a mess,im not happy at all. SMS said assesor will call you withing 48hours but i was called after 2weeks,and to think im paying my premiums,i have never skipped any payment,its not fair