Bad/ disappointing service from ABSA Home Insurance

Good Day I belong to ABSA home insurance for 26 years. I never had problems claiming for geyser replacement. On 11 February 2024 we had a big hail storm in Roodepoort. The storm damaged several houses in the vicinity around me , including my house. I received damage to my ceiling panels ( one collapsed completely ) The hail blocked the cutters and the water started coming through the roof on the gutter side. On Monday I reported it and got a claim number. The assessor only came out on 22 February. On 11 March they phoned me to tell me my claim was rejected due to bad maintenance. I don't agree with their findings as this has never happened to me before, and we had bad storms in the past also. I'm very disappointed in ABSA home insurance as they didn't even offer to pay a portion of the damage. The way I feel now is to cancel my insurance at ABSA and take out insurance somewhere else.