Bad customer service in claims

Long story short.

Had a car accident 3weeks ago. My car was towed to the panel beater was assessed and approved for repair. Then instead of fixing my car it was towed to SMD where it stayed for one full week for no apparant reason. Durng this week I called several times including the panel beater to to find out how far they were with the repair. To my surprise both the panel beater and Idirect insurance had no idaea where my car was. It took them 2 full days to locate my car which was at SMD. My car finally arrived at the panel beater and it's been there for one full week and to date no repair has happened on my car.

To summarise: It's 3 weeks since my accident and no repairs have happened on my car. My car was rusting at SMD for one week for no reason. My car was "lost" as in nobody even knew where it was for 2 full days. Had I not been calling everyday like I was my car would probably still be at SMD at best or s****ped at worse. In the meantime my 30 day courtesy car will becoming to an end in 6 days time. Not once did anybody call me, I've called them everytime.

I know the bar for customer service is low in the insurance industry but this is ridiculous, they lost my car!! Insurance companies are called upon maybe once every 3 years at most by a customer but the on one time you call them they are pathetic. (You have one job!!).