bad customer service from the Absa IDirect insurance.

Absa IDirect insurance is one insurance company that I would dare not recommend to anyone not because the service I received is the worst service I have ever received in my entire existence and to think I left FNB is my biggest regret. They do NOT answer calls when calling the call center and they make sure to ignore emails. When they do answer calls, they are rude and do not assist to a point whereby I did a complain via email and I received a response from Angeline Baoku Generic Case Manager (***ca) in which she asked for my id number and has never responded since and if I send an email to her, she ignores me.