Bad customer service

Very disappointed with the customer service from Absa Insurance Claims Department.

My claim was submitted on 7 September, and I have still not received any proper feedback or communication regarding the progress of my claim. Nobody has phoned or emailed me to provide an update.

When I phone the Claims Department myself, I have to wait more than 5 minutes before getting through. There is simply no sense of urgency or customer care.

When you pay for insurance every month, you expect assistance and communication when you actually need to make a claim. Unfortunately, my experience with Absa Insurance so far has been extremely frustrating and disappointing.

I would appreciate proper communication and an update on my claim instead of having to constantly follow up myself.