Bad customer service ABSA Idirect claims department

I was involved in a car accident on Friday 05 November, I drove the car to my house after the accident , ABSA Idirect insurance sent a tow truck to collect the car. On Tuesday 09 November I called the claims department and got my calls dropped, On Wednesday I registered the claim on the online system. I received the claim reference no 65769 and I emailed all the documentation to ***. I received a case no C-***7. When I called on Thursday 11 November to make enquiries , there was no claim registered on the system . I had to start again to make a claim using my phone. Then I received claim no ***. I had to call back again on Friday to find out the person dealing with my claim.

Please disable the online claim process if it is not working.

The towing department does not refer claims to the the claims department everyone works in a SILO for the same function , this is really pathetic. Customer service comes last