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Teboho M

1 reviews | Active since Mar 2018

12 Jul 2023, 15:17

Bad customer Service

I logged a claim for one of my property regarding the brick wall on the 14th of June 2023 and then Absa assigned one of the contractors to come and do an inspection on the property on "ABSA Claims Pures''''SA will be in contact with you for Claim No: ***. Their tel no is ***. Regards Absa Insurance On behalf of ABSA" , an Authorised FSP. Pure SA came and did their inspection on the 18th of June. It's July the 12th today but nothing has been done further more... This is really depressing to me because it's been too long now and this is my 1st claim on that property in over 10years now... I'm not happy at all of the service i get from Absa after been with them for so long. they treat their customers very badly. If one needs an HO insurance please think twice before choosing Absa HO insurgence... As this was not the 1st time i got a treatment like this. It happened on my other property as well.. I'm so disappointed

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Replies (3)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply12 Jul 2023, 15:43
Official
Dear Teboho Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***5. RegardsPravesh BejayAbsa Bank Group Customer Care
TM
Teboho M's update14 Jul 2023, 19:52
Reviewer Update
My concern now is how can a claim take almost a month to be processed??? And then after all the waiting, you'll be coming back to me and say the claim has been rejected... From the 14th of June till this date. No one from Absa came back to me until I made the enquiries after 14 days.... This is soo uncalled for... I'm still not happy at all.
Absa Insurance Company Limited
Absa Insurance Company Limited's reply17 Jul 2023, 08:40
Official
Dear Teboho

We have escalated this matter to our Absa Insurance Dept. and will revert once feedback has been received. We do apologise for the inconvenience caused.

RegardsPravesh BejayAbsa Bank Group Customer Care