GM
Gift M
1 reviews | Active since May 2018
17 May 2024, 11:17
Bad customer service
Recently I have been experiencing bad customer service. I called to request a review of my premium. The first consultant transfers you to someone who can assist but no one picks up. I waited 30 minutes on my first call and 20 Minutes in the next until I gave up. How do we communicate with you if no one is available to assist?It’s very disappointing .
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Absa Insurance Company Limited's replyOfficial
17 May 2024, 11:50Dear Gift Mphahlele
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***2.
Kind regards,
Group Customer Care
Rezona Louw
Absa Insurance Company Limited's reply17 May 2024, 11:50
Official
Dear Gift Mphahlele
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***2.
Kind regards,
Group Customer Care
Rezona Louw