Bad customer service

I have a cover with Absa insurance. My vehicle was damaged when I was visiting in gauteng. I submitted a claim. That claim took more than a month to get an authorisation. Even when you called them you can take more than an hour to speak to the consultant even that consultant won’t help you will only take a message but no one will ever come back to you. I ask myself about this kind of service that am I safe here? I end up repairing my vehicle because it took very long time. The call centre people at absa don’t care. I am not impressed.