Bad customer Service
I have registered a complaint with ABSA Insurance on the 11 December 2023 after service provider has completed the job it was noted that there were some damages made to one section of my sectional garage door. I spoke to a call center agent that my claim will be looked into. Until today no contact was made with no feedback given.
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Absa Insurance Company Limited's replyOfficial
21 Dec 2023, 14:11Dear Riyaad Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards,Vanessa CroweGroup Customer Care
Absa Insurance Company Limited's reply21 Dec 2023, 14:11
Official
Dear Riyaad Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards,Vanessa CroweGroup Customer Care