KM
Katlego M
1 reviews | Active since Mar 2022
25 Nov 2022, 09:30
Bad customer service
I just called Absa idirect to cancel my building insurance and the consultant (Ayanda) I spoke to had a rather rude tone and was seemingly impatient. I could not even go ahead with other queries that I had.
Helpful (0)
Replies (2)0
Replies (2)
Absa Insurance Company Limited's replyOfficial
25 Nov 2022, 11:49Dear Katlego Mafora Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply25 Nov 2022, 11:49
Official
Dear Katlego Mafora Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's replyOfficial
29 Nov 2022, 13:49Dear Katlego Mafora
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***9.
Kindly provide our office with your account or ID number to ensure effective investigation and feedback.
Kind regards,Group Customer CareRezona Louw
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***9.
Kindly provide our office with your account or ID number to ensure effective investigation and feedback.
Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply29 Nov 2022, 13:49
Official
Dear Katlego Mafora
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***9.
Kindly provide our office with your account or ID number to ensure effective investigation and feedback.
Kind regards,Group Customer CareRezona Louw
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***9.
Kindly provide our office with your account or ID number to ensure effective investigation and feedback.
Kind regards,Group Customer CareRezona Louw