MM
Mercia M
1 reviews | Active since Sept 2017
21 Feb 2025, 11:34
Bad Customer Service
I have been double debited and requested a reversal was declined because it's with my bank ABSA and I was told to send proof because it doesn't show . Please can I have my money as a matter of urgency for both January and February
Helpful (0)
Replies (3)0
Replies (3)
Absa Insurance Company Limited's replyOfficial
21 Feb 2025, 12:24Dear Mercia Molebatsi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***5. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply21 Feb 2025, 12:24
Official
Dear Mercia Molebatsi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***5. Kind regards,Group Customer CareRezona Louw
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Mercia M's updateReviewer Update
21 Feb 2025, 12:57I emailed you yesterday my bank statement now you say before the 24th of February I am not emailing you anything anymore at Idirect they furnished myself with the email telephonically while at ABSA branch here at Zone 6 Soweto
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Mercia M's update21 Feb 2025, 12:57
Reviewer Update
I emailed you yesterday my bank statement now you say before the 24th of February I am not emailing you anything anymore at Idirect they furnished myself with the email telephonically while at ABSA branch here at Zone 6 Soweto
Absa Insurance Company Limited's replyOfficial
21 Feb 2025, 14:03Dear Mercia Molebatsi Thank you for your posting.
Our office has nit received the requested information. Kind regards,Group Customer CareRezona Louw
Our office has nit received the requested information. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply21 Feb 2025, 14:03
Official
Dear Mercia Molebatsi Thank you for your posting.
Our office has nit received the requested information. Kind regards,Group Customer CareRezona Louw
Our office has nit received the requested information. Kind regards,Group Customer CareRezona Louw