BAD CUSTOMER EXPERIENCE

I am a customer of Activate by Absa. I have called so many times and sent emails twice and just dont get response. My vehicle Toyota Auris has been at Toyota Bruma since 25 March 2024 for service and repairs. In all this time I am unable "to track" my vehicle. They, Toyota has told me many of times that they have taken the car for a test drive but I do not pick it up on the app. Is there also no way to draw a full trip report? The service from the call centre is atrocious - I was being assisted then I was transferred to the emergency department because the person who assisted me after I told my looooong story thought that if we made it an emergency they would pick up if anything is wrong with maybe the tracking unit. The person who answered at "emergency" felt I needed to be put through to policy enquiries????This is a clear indication that my vehicle is not so important to Absa Insurance as it is to me. If this is the case and if this is how the Activate by Absa works, then I will rather change insurance