BAD communication from ABSA ACTIVATE

Item: Absa Insurance Company Limited
Rating: 1
Author: AR R

Ive been trying to get hold Absa Activate for the past month, SMS phonecalls, emails - No response. i will terminate my membership as this has gone on for way to long

Helpful (0)

Replies (3)

Absa Insurance Company Limited's replyOfficial

14 Feb 2025, 07:46

Dear Ar R Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1 Kind regards,Group Customer CareVanessa Crowe

Best regards,

Absa Insurance Company Limited's reply14 Feb 2025, 07:46

Official

Best regards,

AR R's updateReviewer Update

14 Feb 2025, 10:08

I am currently trying to cancel my policy with Absa Activate but Absa is not answering calls or emails.

AR R's update14 Feb 2025, 10:08

Reviewer Update

I am currently trying to cancel my policy with Absa Activate but Absa is not answering calls or emails.

Absa Insurance Company Limited's replyOfficial

14 Feb 2025, 10:41

Dear Ar R The reference to case C-***1.

I have sent to an acknowledgement email.

The matter will be escalated to Insurance. Kind regards,Group Customer CareVanessa Crowe

Best regards,

Absa Insurance Company Limited's reply14 Feb 2025, 10:41

Official

Dear Ar R The reference to case C-***1.

I have sent to an acknowledgement email.

The matter will be escalated to Insurance. Kind regards,Group Customer CareVanessa Crowe

Best regards,

BAD communication from ABSA ACTIVATE

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